When the time comes for your beneficiaries to file a claim, we've established a clear, supportive process to guide them through this potentially difficult period. Here's who they should contact and what to expect:

Primary Contact: Your Crocker Financial Advisor

• Main Office Number: (330) 406-5566
  • Available Monday-Friday, 9:00 AM - 5:00 PM ET
  • 24/7 emergency voicemail for urgent claim situations
  • Calls returned within 24 hours, often much sooner
• Dedicated Claims Email: claims@crockerfinancial.online
  • Monitored throughout business hours
  • Secure channel for document submission
  • Creates automatic claim notification in our system
• Online Claims Portal: crockerfinancial.online/claims
  • Available 24/7 for initial claim notification
  • Secure document upload capability
  • Status tracking for submitted claims

What Happens When They Contact Us:

1. Immediate Support
   • Compassionate guidance through the initial notification
   • Verification of policy details in our records
   • Explanation of the claims process and timeline
2. Documentation Assistance
   • Provision of required claim forms
   • Clear explanation of documentation needed
   • Help locating policy information if unavailable
   • Guidance on obtaining death certificates or medical records
3. Carrier Coordination
   • Direct communication with insurance companies
   • Submission of claim documentation
   • Follow-up and status tracking
   • Advocacy if any issues arise
4. Benefit Distribution Guidance
   • Explanation of payout options
   • Basic tax implications overview
   • Coordination of benefit delivery

Preparing Your Beneficiaries:

To ensure your beneficiaries are prepared when the time comes, we recommend:

• Policy Information File: Create a file with all policy details, contact information, and policy numbers
• Beneficiary Meeting: Consider including your primary beneficiary in a policy review meeting
• Letter of Instruction: Leave clear guidance about your policies and who to contact
• Regular Updates: Keep beneficiary designations current and inform beneficiaries of any changes

We understand that filing a claim often occurs during an emotionally challenging time. Our team is committed to providing compassionate, efficient support to your beneficiaries, making the process as straightforward as possible while ensuring they receive all benefits they're entitled to under your policy.