At Crocker Financial, our relationship with clients extends far beyond the initial policy implementation. We provide comprehensive ongoing support designed to ensure your financial strategies remain aligned with your evolving needs and goals. Here's what you can expect as a valued client:

Regular Policy Reviews:

• Annual Review Meetings
  • Comprehensive evaluation of all policies and strategies
  • Assessment of any life changes affecting your coverage needs
  • Performance review of any cash value components
  • Exploration of new opportunities or product improvements
  • Available in-person, virtually, or by phone
• Policy Anniversary Check-ins
  • Brief review around policy anniversary dates
  • Confirmation of premium payments and policy status
  • Reminder of key policy features and benefits
• Life Event Triggered Reviews
  • Marriage, divorce, or new relationships
  • Birth or adoption of children
  • Career changes or retirement
  • Home purchase or significant asset acquisition
  • Health status changes

Administrative Support:

• Policy Service Requests
  • Address and contact information updates
  • Beneficiary changes
  • Payment method or frequency adjustments
  • Policy loan processing
  • Rider additions or modifications
• Document Management
  • Secure digital storage of all policy documents
  • Assistance locating policy information
  • Provision of duplicate policy documents when needed
  • Organization of policy inventory
• Premium Payment Monitoring
  • Payment reminder notifications
  • Assistance with missed payment resolution
  • Payment method troubleshooting

Claims Advocacy:

• Claims Process Guidance
  • Step-by-step assistance through the entire claims process
  • Documentation preparation and submission
  • Direct communication with insurance carriers
• Claims Follow-up
  • Regular status updates
  • Intervention if delays or issues arise
  • Escalation to senior carrier representatives when necessary
• Beneficiary Support
  • Compassionate guidance for beneficiaries
  • Explanation of benefit options
  • Assistance with benefit distribution

Educational Resources:

• Client Newsletter
  • Quarterly updates on financial strategies
  • Relevant industry news and regulatory changes
  • Tips for maximizing policy benefits
• Educational Webinars
  • Regular online sessions on relevant financial topics
  • Q&A opportunities with financial experts
  • Recordings available in client resource library
• Resource Library
  • Access to articles, guides, and videos
  • Policy-specific educational materials
  • Financial planning tools and calculators

Our ongoing support is designed to be proactive rather than reactive. We believe in regular communication and anticipating your needs before they arise. As your life evolves, we're here to ensure your financial strategies evolve with you, providing peace of mind and confidence in your financial future.