Insurance claim processing timelines vary by claim type, complexity, and the specific insurance carrier. At Crocker Financial, we work diligently to expedite claims while setting realistic expectations. Here's what you can typically expect:

Life Insurance Claims:

• Simple Claims (30-45 days)
  • Policies in force for more than 2 years
  • Clear cause of death
  • Complete documentation submitted
  • Single beneficiary
  • Standard policy without complications
• Standard Claims (45-60 days)
  • Typical processing time for most claims
  • May involve additional carrier review
  • Multiple beneficiaries
  • Moderate policy size
• Complex Claims (60-90+ days)
  • Policies in contestability period (first 2 years)
  • Unusual circumstances requiring investigation
  • Very large policy amounts
  • Missing or incomplete documentation
  • Estate complications

Disability Insurance Claims:

• Initial Review (5-10 business days)
  • Acknowledgment of claim receipt
  • Assignment of claim number
  • Initial review of documentation
• Short-Term Disability (2-4 weeks)
  • Straightforward medical conditions
  • Complete physician documentation
  • Clear eligibility under policy terms
• Long-Term Disability (4-12 weeks)
  • More thorough medical review
  • Income verification process
  • Functional capacity evaluation
  • Occupational analysis

Critical Illness Claims:

• Standard Processing (3-6 weeks)
  • Clear diagnosis matching covered condition
  • Complete medical documentation
  • Straightforward policy terms
• Complex Cases (6-8 weeks)
  • Conditions requiring specialist verification
  • Multiple or progressive diagnoses
  • Additional medical testing required

Factors That Can Expedite Claims:

• Complete documentation submitted initially
• Prompt response to any additional information requests
• Electronic submission capabilities
• Our proactive follow-up and advocacy
• Carrier relationships and escalation channels

Throughout the claims process, we provide regular updates on status and expected timelines. If a claim is taking longer than anticipated, we actively intervene with the carrier to identify and resolve any issues. Our goal is to make the claims process as smooth and efficient as possible during what is often a challenging time.